MARKET LAND LLC

Refund & Return Policy

Our refund policy for professional services

Last Updated: January 2025

This policy applies to all services provided by MARKET LAND LLC. Please review carefully before engaging our services.

1. Service-Based Refund Policy

As a professional services company, MARKET LAND LLC provides intangible services including e-commerce operations, online marketing, and order fulfillment support. Our refund policy reflects the nature of service-based work.

2. Refund Eligibility & Timeframes

Discovery & Consultation Phase

Non-Refundable: Initial consultation fees, discovery sessions, and project scoping work are non-refundable as these involve immediate delivery of professional time and expertise.

Active Project Work

  • Before Work Begins: Full refund available within 48 hours of payment if no work has commenced
  • Work in Progress: Partial refunds based on completed work minus a 25% administrative fee
  • After Delivery: No refunds once deliverables have been provided and approved

3. Specific Service Refund Terms

E-Commerce Operations

  • • Setup fees: Non-refundable after implementation
  • • Monthly services: 30-day notice for cancellation
  • • Custom development: Based on completion percentage

Online Marketing

  • • Strategy development: Non-refundable once delivered
  • • Campaign setup: Partial refund if not launched
  • • Ongoing management: Pro-rated refunds available

Order Fulfillment

  • • System setup: Non-refundable after configuration
  • • Process documentation: Non-refundable once provided
  • • Training sessions: Non-refundable after delivery

4. Exceptional Circumstances

Refunds may be considered in these exceptional circumstances:

  • Service Failure: If we completely fail to deliver agreed-upon services
  • Technical Issues: If technical problems prevent service delivery (our responsibility)
  • Misrepresentation: If services were materially different from what was agreed upon
  • Legal Compliance: If refund is required by applicable law

5. Refund Process & Timeline

How to Request a Refund

  1. Contact us in writing with your refund request
  2. Include project details and reason for refund
  3. Allow 5-7 business days for review
  4. Receive decision and processing timeline

Processing Times

  • Credit Cards: 5-10 business days after approval
  • Bank Transfers: 7-14 business days after approval
  • PayPal: 3-5 business days after approval

6. What is NOT Covered

No refunds for:

  • Change of mind or business direction
  • Services completed according to specifications
  • Third-party costs (advertising spend, software licenses, etc.)
  • Services used for more than 30 days
  • Requests made after project completion and approval

7. Cancellation Policy

Ongoing Services

  • Monthly services require 30 days written notice for cancellation
  • Annual contracts may be subject to early termination fees
  • Unused portions of pre-paid services may be eligible for pro-rated refunds

Project-Based Services

  • Cancellation possible before work begins with full refund
  • Partial cancellation during project incurs completion of current milestone
  • Client responsible for work completed up to cancellation date

8. Dispute Resolution

If you disagree with our refund decision:

  1. Contact our management team for review
  2. Provide additional documentation if available
  3. Allow 10 business days for final decision
  4. Consider mediation for unresolved disputes

9. Policy Changes

We reserve the right to modify this refund policy. Changes will not affect services already purchased under previous policy versions.

Refund Requests & Questions

To request a refund or ask questions about this policy:

Email: [email protected]

Phone: +33 6 62 74 43 49

Subject Line: "Refund Request - [Your Project/Invoice Number]"

Include: Project details, payment information, and reason for refund request